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J.D. Power and Associates Reports:
For Some Automotive Brands, Long-Term Reliability Outpaces Consumer Perceptions
Japanese Models Capture Nine Segment Awards, While Domestic Models Garner Seven and European Models
Receive Three
SM (VDS)
Source: J.D. Power and Associates 2010 Vehicle Dependability Study Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2010 Vehicle Dependability Study source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates study results without the express prior written consent of J.D. Power and Associates. NOTE: Isuzu is included in the study but not ranked due to small sample size. Top Three Models per Segment Car Segments Sub-Compact Car Highest Ranked: Honda Fit Toyota Yaris Hyundai Accent Compact Car Highest Ranked: Toyota Prius Toyota Corolla Pontiac Vibe Compact Sporty Car Highest Ranked: Mazda MX-5 Miata Saturn SKY Pontiac Solstice Convertible Midsize Sporty Car Highest Ranked: Chevrolet Monte Carlo Toyota Solara Ford Mustang Midsize Car Highest Ranked: Buick LaCrosse Mercury Milan Honda Accord Large Car Highest Ranked: Mercury Montego Buick Lucerne (tie) Ford Five Hundred (tie) Compact Premium Sporty Car Highest Ranked: BMW Z4 Mercedes-Benz SLK-Class Mercedes-Benz CLK-Class Entry Premium Vehicle Highest Ranked: Lincoln MKZ Acura TSX Cadillac CTS Midsize Premium Car Highest Ranked: Audi A6 Lexus ES 350 Cadillac STS (tie) Infiniti M-Series (tie) Large Premium Car Highest Ranked: Cadillac DTS Lexus LS 460 Lincoln Town Car Premium Sporty Car Highest Ranked: Mercedes-Benz SL-Class Porsche 911 BMW 6 Series For more detailed findings on vehicle quality and dependability performance, visit www.jdpower.com J.D. Power and Associates 2010 Vehicle Dependability Study Source: J.D. Power and Associates 2010 Vehicle Dependability Study Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2010 Vehicle Dependability Study source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates study results without the express prior written consent of J.D. Power and Associates. Top Three Models per Segment Truck / Multi-Activity Vehicle (MAV) Segments Compact MAV Highest Ranked: Honda CR-V Subaru Forester Hyundai Tucson Midsize MAV Highest Ranked: Toyota Highlander Toyota 4Runner Ford Freestyle Large MAV Highest Ranked: Toyota Sequoia GMC Yukon Ford Expedition Large Pickup Highest Ranked: Toyota Tundra Ford F-150 LD Chevrolet Silverado Classic HD Midsize Pickup Highest Ranked: Honda Ridgeline Dodge Dakota Ford Ranger Midsize Van Highest Ranked: Ford Freestar Toyota Sienna Buick Terraza (tie) Chrysler Town & Country (tie) Midsize Premium MAV Highest Ranked: Lexus GX 470 Lexus RX Infiniti FX-Series Large Premium MAV Highest Ranked: Lincoln Mark LT Cadillac Escalade EXT Lincoln Navigator For more detailed findings on vehicle quality and dependability performance, visit www.jdpower.com Source: J.D. Power and Associates 2010 Vehicle Dependability Study Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2010 Vehicle Dependability Study source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this release or J.D. Power
Problems per 100 Vehicles
J.D. Power and Associates
2010 Vehicle Dependability Study
110
114
115
115
121
128
132
141
142
143
148
150
150
155
155
158
164
165
165
166
167
167
169
175
176
180
182
190
192
195
201
202
203
222
225
253
255
0 100 200 300 400
Porsche
Lincoln
Buick
Lexus
Mercury
Toyota
Honda
Ford
Mercedes-Benz
Acura
Hyundai
Cadillac
Infiniti
Subaru
Industry Average
SAAB
Saturn
BMW
GMC
Chrysler
Kia
Volvo
HUMMER
Jaguar
Chevrolet
Nissan
Audi
Dodge
Pontiac
Mazda
Scion
Mitsubishi
MINI
Jeep
Volkswagen
Suzuki
Land Rover